Privacy Policy

Last updated: 1 September 2026

1. Introduction

CLETS ("we", "us", "our") provides educational consulting, play therapy, speech therapy, autism support, and related learning services in Jos, Plateau State, Nigeria. This Privacy Policy explains what personal information we collect from clients and website visitors, why we collect it, and how it is handled.

2. Information We Collect

• Booking & enquiry details: parent/guardian name, child's name and age, phone number, preferred service, and appointment date/time, submitted through our website booking form or WhatsApp.
• Contact details: name, email address, and phone number when you message us, sign up for our newsletter, or fill out a contact form.
• Payment information: when you purchase a digital resource or package on our website, payment is processed directly by Paystack, our third-party payment processor. We do not receive or store your card number, CVV, or full payment credentials on our own systems.
• Communications: messages you send us via WhatsApp, email, or our website's chat assistant, kept so we can respond and maintain continuity of care.

3. How We Use Your Information

• To schedule, confirm, and manage therapy or consultation sessions
• To communicate with you about appointments, services, or enquiries
• To process payments for digital packages and services
• To send updates or newsletters, only if you have opted in
• To improve our services and website based on how they are used

4. Children's Information

Some information we collect relates to children (our clients' sons and daughters). This information is provided to us by a parent or legal guardian, not directly by the child, and is used solely to deliver appropriate educational and therapeutic support. We do not knowingly collect information directly from children without parental involvement.

5. How We Share Information

We do not sell or rent your personal information to third parties. We share information only with:

• Paystack — to process payments securely
• WhatsApp/Meta — when you choose to contact us via WhatsApp, subject to WhatsApp's own privacy terms
• Service providers who help us run our website or operations, under confidentiality obligations
• Authorities, only where required by law

6. Data Security

We take reasonable technical and organizational measures to protect the personal information we hold from unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain client and booking information for as long as necessary to provide our services, maintain accurate records of care, and meet any legal or accounting obligations. You may request that we delete information that is no longer needed for these purposes.

8. Your Rights

You have the right to request access to, correction of, or deletion of the personal information we hold about you or your child, subject to any legal obligations we may have to retain certain records. To make a request, please contact us using the details below.

9. Cookies

Our website may use basic cookies or similar technologies to remember preferences (such as light/dark mode) and understand how visitors use the site. You can control cookies through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last updated" date at the top of this page will indicate when changes were made.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

• Email: info@cletsonline.com
• Phone/WhatsApp: +234 906 0553 225
• Address: 34 Yakubu Gowon Way, Opposite Obasanjo Model School, Jos, Plateau State, Nigeria